Distance Sales Agreement

1. Parties

This Distance Sales Agreement (the "Agreement") is concluded between the SELLER, whose details are set out below, and the BUYER who places an electronic order through the SELLER's portal, in accordance with Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts.

By accepting this Agreement, the BUYER acknowledges that, upon confirming the order, they will be obliged to pay the order amount and any additional charges such as shipping and taxes, and that they have been informed accordingly.

2. Definitions

In the application and interpretation of this Agreement, the following terms have the meanings set out against them.

• LAW: Law No. 6502 on Consumer Protection,
• REGULATION: the Regulation on Distance Contracts,
• MINISTRY: the Ministry of Trade,
• SELLER: the company providing products and/or services to the BUYER, whose title and contact details appear below,
• BUYER: the natural or legal person who acquires a product or service through the SELLER's portal,
• PORTAL: the SELLER's online platform at portal.solartools.com.tr,
• PRODUCT/SERVICE: SolarTools software/subscription services and the physical hardware offered for sale (data logger, weather station, etc.),
• PARTIES: the SELLER and the BUYER,
• AGREEMENT: this agreement concluded between the SELLER and the BUYER.

3. Subject

This Agreement governs the rights and obligations of the parties, in accordance with the Law and the Regulation, regarding the sale and delivery of the product and/or service ordered electronically by the BUYER through the SELLER's portal, the qualities and sale price of which are specified on the portal.

The prices listed and announced on the portal are sale prices. Announced prices and commitments remain valid until updated or changed. Prices announced for a limited period are valid until the end of the stated period.

5. Subject Product/Service and Price

The type, quantity, brand/model and sale price (including all taxes) of the product/service are clearly shown to the BUYER on the portal and in the order summary at the time of order.

The order amount is calculated based on the selected package and term (monthly/annual) for subscription services, and on the product price plus any shipping/delivery fee for hardware products. All amounts are presented for the BUYER's approval before the payment step.

6. General Provisions

• The BUYER declares and undertakes that they have read and understood the preliminary information on the portal regarding the essential qualities, sale price, payment method and delivery of the product/service, and have provided the necessary confirmation electronically.
• By confirming this Agreement and the Preliminary Information Form electronically, the BUYER confirms that they have correctly and completely obtained the address, essential product/service features, price and payment information required to be provided by the SELLER prior to the conclusion of the distance contract.
• If the SELLER is unable to deliver the product/service on time due to force majeure or extraordinary circumstances preventing delivery, it shall notify the BUYER; in such case the BUYER has the right to cancel the order.

7. Delivery

For subscription/software services: upon payment confirmation, the BUYER's portal account and the relevant modules are activated immediately or within a reasonable period. Performance of the service takes place electronically.

For physical hardware products: the product is delivered to the address provided by the BUYER at the time of order, within the period stated on the portal and not exceeding the statutory 30-day period, via the contracted courier/logistics company. Unless otherwise stated, the shipping fee is shown in the order summary.

The Delivery and Returns page forms an integral part of this Agreement with respect to the details of delivery and return processes.

8. Right of Withdrawal

For contracts relating to the sale of physical hardware products, the BUYER has the right to withdraw from the contract within 14 (fourteen) days from the date of delivery to themselves or the person/organisation at the indicated address, without providing any justification and without paying any penalty.

Notice of exercise of the right of withdrawal may be addressed to the SELLER in writing (including by email) through the contact channels above within this period. The SELLER refunds the product price and any delivery costs to the BUYER within 14 days from the date the withdrawal notice reaches it.

During the withdrawal period, the BUYER must use the product in accordance with its operation, technical features and instructions; otherwise they are responsible for any resulting change or deterioration.

9. Cases Where the Right of Withdrawal Cannot Be Exercised

Pursuant to the Regulation, the right of withdrawal cannot be exercised in the following cases:

• Services performed instantly in electronic environment and intangible goods delivered instantly to the BUYER (e.g. software licence/subscription), where performance has begun with the BUYER's consent,
• Products and services specifically prepared or configured in line with the BUYER's requests or clearly personal needs,
• Products whose protective elements such as packaging, tape or seal have been opened after delivery and whose return is not suitable in terms of health/hygiene.
• For subscriptions, the rules stated on the portal and in the pricing terms apply to cancellation requests made before performance begins and to period-based refunds.

10. Default and Its Legal Consequences

If the BUYER makes payment by credit card and falls into default, they accept, declare and undertake that they will pay interest within the framework of the credit card agreement with their card-issuing bank and will be liable to the bank.

11. Protection of Personal Data

The BUYER's personal data is processed in accordance with Law No. 6698 on the Protection of Personal Data and the relevant legislation. For details, the KVKK Disclosure Statement and the Privacy Policy form an annex and integral part of this Agreement.

12. Competent Court

In the application of this Agreement, the Consumer Arbitration Committees and Consumer Courts at the BUYER's place of residence are competent, up to the value announced by the Ministry of Trade.

13. Entry into Force

When the BUYER completes the payment for the order placed through the portal, they are deemed to have accepted all the terms of this Agreement. The Agreement enters into force on the date it is electronically approved by the BUYER.